Prevent Failures by Looking for Them Early
Power Systems & Controls provides technical support to our customers & clients through our 24/7 service hot line: # (804)-358-0367. We guarantee that you will reach one of our Application Engineers, or trained technicians who have the skills to help, NOT just take a message and have someone call back. If the problem cannot be handled directly over the phone, we will either dispatch a contract service representative in your area or send someone directly from our technical support center in Richmond, VA. If a problem has not been solved in a specified period of time, our escalation policy automatically refers it to the next highest level of support. This policy assures that Power Systems & Controls provides the expertise required to make progress quickly and get the system back on-line as soon as possible.
Our recommendation for Preventive Maintenance (PM) involves a qualified PS&C technician checking key operational electronic and mechanical settings every six (6) months. Annually more intensive operational checks and lubrication is performed. In addition to the inspections, our factory technicians bring with them years of experience working with systems just like yours. His or her on-site knowledge of PS&C systems is imperative in identifying problems and trends.